Cookie Policy
Learn how Fixsy uses cookies and similar technologies to deliver, protect, and improve our services.
Last updated: October 8, 2026
This Cookie Policy explains how Fixsy (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit or interact with our home services marketplace, web applications, and related services (collectively, the “Platform”). By using Fixsy, you consent to the use of cookies in accordance with this policy.
1. What Are Cookies?
Cookies are small text files that are stored on your computer, tablet, or mobile device by websites that you visit. They are widely used to ensure websites function efficiently, provide seamless user experiences, remember your preferences, and provide analytical information to platform operators.
In addition to cookies, we may use similar technologies such as web beacons, local storage, and session tokens to store data locally on your device for security, authentication, and performance purposes.
2. Types of Cookies We Use
We use both first-party cookies (placed directly by Fixsy) and third-party cookies (placed by our trusted technology partners) for the following purposes:
A. Essential & Authentication Cookies
These cookies are strictly necessary for the core operation of our platform. They allow you to securely log in, verify session authentication, navigate between pages, and complete booking requests. Without these cookies, essential features like booking a professional, managing orders, and accessing your account cannot function.
B. Functional & Preference Cookies
These cookies allow Fixsy to remember the choices you make to provide a more personalized experience. Examples include remembering your language selection (English or French), selected service address, and regional timezone so you do not need to reconfigure them each time you visit.
C. Payment & Security Cookies
When you book services or pay deposits and balances, our payment processor (Stripe) uses cookies to facilitate encrypted payment processing, prevent fraudulent transactions, and verify account security. These cookies ensure that transactions comply with financial industry standards.
D. Performance & Analytics Cookies
These cookies collect aggregated, anonymous data about how visitors navigate and interact with the platform—such as page load speeds, frequently viewed service categories, and error pages. This helps us optimize system performance and continuously improve the marketplace experience.
3. Third-Party Integrations
To provide comprehensive marketplace functionality, Fixsy integrates with select third-party services that may place cookies on your device:
- Stripe: Used for secure payment gateways, checkout sessions, deposit collections, and fraud detection.
- Google Maps: Used for address lookup, postal code validation, and location matching between customers and local verified professionals in Canada.
Fixsy Platform Cookie Inventory
The following table provides the transparent, up-to-date inventory of cookies used across Fixsy:
| Cookie Name | Provider | Category | Duration | Party |
|---|---|---|---|---|
| customer_token | Fixsy | Strictly Necessary | 15m - 24h | first-party |
| customer_refreshToken | Fixsy | Strictly Necessary | 7d - 30d | first-party |
| customer_role | Fixsy | Strictly Necessary | Session | first-party |
| professional_token | Fixsy | Strictly Necessary | 15m - 24h | first-party |
| professional_refreshToken | Fixsy | Strictly Necessary | 7d - 30d | first-party |
| professional_role | Fixsy | Strictly Necessary | Session | first-party |
| customer_cookie_consent | Fixsy | Strictly Necessary | 365 days | first-party |
| professional_cookie_consent | Fixsy | Strictly Necessary | 365 days | first-party |
| __stripe_mid | Stripe | Strictly Necessary | 1 year | third-party |
| __stripe_sid | Stripe | Strictly Necessary | 30 minutes | third-party |
| fixsy-timezone | Fixsy | Functional | 365 days | first-party |
| _ga | Google Analytics | Analytics | 2 years | third-party |
| _ga_* | Google Analytics | Analytics | 2 years | third-party |
4. Managing Your Cookie Preferences
Custom Cookie Controls
You can review and update your consent choices for optional cookies on this browser at any time.
Most web browsers allow you to manage and control cookie settings through their built-in preferences. You can configure your browser to reject all cookies, accept only specific cookies, or notify you when a cookie is set:
- To manage cookies in Google Chrome: Settings > Privacy and security > Third-party cookies.
- To manage cookies in Apple Safari: Preferences > Privacy.
- To manage cookies in Mozilla Firefox: Settings > Privacy & Security.
- To manage cookies in Microsoft Edge: Settings > Cookies and site permissions.
Please note: If you choose to disable or block essential cookies, parts of the Fixsy platform (such as account sign-in, service bookings, and payments) may not function properly.
5. Updates to This Policy
We may revise this Cookie Policy from time to time to reflect operational, legal, or regulatory updates. When changes are made, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.
6. Contact Us
If you have any questions or concerns regarding our Cookie Policy or data practices, please reach out to our team through our Contact Page or visit our Help Center. You can also review our Privacy Policy for more details on how we safeguard your personal information.