Question 1

How do I book a service on Fixsy?

Accepted Answer

Browse available services, select your preferred professional or instant request, pick a convenient date and time, and confirm your booking securely in a few simple steps.

Question 2

What is the difference between Urgent and Planned bookings?

Accepted Answer

Urgent requests instantly broadcast your service need to verified nearby professionals for rapid response. Planned requests allow you to schedule services for future dates and choose specific professionals based on profiles and reviews.

Question 3

Are professionals on Fixsy background-checked and verified?

Accepted Answer

Yes. Every service provider goes through multi-step identity verification, qualification check, and background screening before being approved to receive customer bookings.

Question 4

What payment methods are supported?

Accepted Answer

Fixsy supports secure digital payment options including debit/credit cards and your internal Fixsy Wallet balance.

Question 5

Can I cancel or reschedule my booking?

Accepted Answer

Yes. You can cancel or reschedule appointments directly from your 'Orders' page up to the designated window prior to the scheduled time, in line with our cancellation policy.

Question 6

How do I contact customer support if I face an issue?

Accepted Answer

Our support team is available via the Help Center or direct support request in your account panel. You can also track and report order issues directly from the booking detail view.

Question 7

How does the Fixsy Wallet work?

Accepted Answer

Your Fixsy Wallet stores promotional credits and refunded balances. You can seamlessly apply wallet credits towards any upcoming booking during checkout.

Question 8

What geographic areas does Fixsy currently cover?

Accepted Answer

Fixsy currently connects homeowners and businesses across major metropolitan areas in Canada. You can verify coverage by entering your postal code during service selection.